erek2 24 Privacy Policy

This page describes what we collect when you use erek2 24 and how we keep that data protected. We collect personal information to verify your identity, process your payments, and provide customer support. Our erek2 24 privacy practices follow industry standards for data security and user rights.

We at erek2 24 are transparent about how we handle your data. This policy explains what information we collect, who we share it with, how long we keep it, and what rights you have. If you have questions about our privacy practices, contact our support team in Indonesian, English, or Mandarin.

Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law.

What Data We Collect

When you create an account on erek2 24, we collect your email address, password, and basic personal details such as your name and date of birth. We use this information to verify your identity and set up your account.

Before you can withdraw funds from erek2 24, we require identity verification. We collect a copy of your identity document (passport, national ID, or driver's license) and proof of address (utility bill or bank statement). We use this information to comply with anti-money-laundering regulations and to prevent fraud.

When you make a deposit or withdrawal on erek2 24, we collect payment information such as your bank account number or mobile wallet details. We use this information to process your transactions and to reconcile your account balance. We do not store your full payment details — we use secure payment processors to handle sensitive information.

How We Use Your Data

We at erek2 24 use your personal data for the following purposes:

To verify your identity and comply with anti-money-laundering regulations.
To process your deposits and withdrawals.
To provide customer support and respond to your inquiries.
To detect and prevent fraud, money laundering, and other illegal activity.
To improve our platform and develop new features.
To send you service updates and promotional offers (if you opt in).

We do not sell your personal data to third parties. We do not use your data for marketing purposes without your explicit consent.

Note: We may share your data with payment processors, identity verification services, and law enforcement if required by law or to prevent fraud.

Third-Party Processors

Our erek2 24 platform uses third-party service providers to process payments, verify identity, and provide customer support. These processors are bound by confidentiality agreements and are not permitted to use your data for any purpose other than providing services to us.

Our payment processors include DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and major Indonesian banks (mobile banking, local payment, online payment, e-wallet). These processors handle your payment information according to their own privacy policies and security standards.

Our servers may be located outside your jurisdiction. By using erek2 24, you consent to the transfer of your data to countries outside Indonesia if necessary to provide our services.

Data Retention: We retain your personal data for as long as your account is active, plus 7 years for regulatory compliance.
Data Security: We use encryption, firewalls, and access controls to protect your data from unauthorized access.
Cookies: We use cookies to remember your login and to track your activity on erek2 24 for security and analytics.
Your Rights: You can request access to, correction of, or deletion of your personal data by contacting our support team.

Your Rights & Contact

We at erek2 24 respect your privacy rights. You have the right to access your personal data, to correct inaccurate information, and to request deletion of your data subject to legal and regulatory requirements.

To exercise your rights, contact our support team via live chat, email, or phone. Our team is available in Indonesian, English, and Mandarin and will respond to your request within 14 days. If you believe we have violated your privacy rights, you may file a complaint with the relevant data protection authority in your jurisdiction.

Cookies & Tracking

Our erek2 24 platform uses cookies to enhance your experience and to protect your account. Cookies are small files stored on your device that help us remember your login, track your activity, and detect suspicious behavior.

We use two types of cookies: essential cookies (required for the platform to function) and analytics cookies (to understand how you use erek2 24). You can disable non-essential cookies in your browser settings, but this may affect your experience on our platform.

We do not use cookies to track you across other websites. Our cookies are used only on erek2 24 and are deleted when you log out or close your browser.

Policy Updates

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by email or by posting a notice on our platform. Your continued use of erek2 24 after any updates constitutes your acceptance of the revised policy.

If you have questions about our privacy practices or wish to exercise your rights, contact our support team. We serve players across Jakarta, Surabaya, Bandung, Medan, and Semarang and are committed to protecting your data and respecting your privacy.

Our erek2 24 privacy policy is designed to be transparent and fair. We collect only the information we need to operate our platform, verify your identity, and provide customer support. We protect your data using industry-standard security practices and do not share it with third parties without your consent or legal requirement. If you have concerns about how we handle your data, we encourage you to contact us — we take privacy seriously and will work to address your concerns promptly.